Refund policy
You pay for a report about a record we cover. If we can’t deliver that, you get your money back.
Full refund, without asking
- What you entered at checkout doesn’t match a record we cover, and you don’t send a corrected one within 7 days of our email.
- We can’t produce a correct report, or it fails our own figure checks and we can’t fix it within 2 business days.
- The report can’t be delivered to the email address you gave, and we can’t reach you another way within the delivery time.
- You were charged twice for the same report.
Full refund on request
- Your report hasn’t arrived within the delivery time in the terms, including after checking spam, and you would rather have a refund than a resend.
- Within 14 days of delivery, a figure in the report differs from the publisher’s own record on its capture date and we can’t correct it.
These are in addition to your right of withdrawal, described in the terms, and to your legal rights if a report is faulty.
Not refunded
- A report that accurately shows what the records say, including a result you didn’t hope for, such as a weak appeal case or a clean record. That result is a valid answer.
How to ask
Email support@civicdelta.com from, or quoting, the email address you used at checkout, and say which report. You can also reply to any email we sent about your order.
Because the purchase was sold through Link, you can also ask Link support. Link may ask us about your order; if we don’t answer within 48 hours, Stripe may refund you without waiting for us.
How the money comes back
A refund is made through Stripe against your original payment, to the card or account you paid with; it can’t be sent anywhere else. It includes any sales tax, VAT or GST you paid. Stripe emails you, from Link, when it is issued. Your bank usually shows it within 5–10 business days. We never ask for card details to make a refund.
If we say no
If we turn down a refund or a complaint, in whole or in part, we tell you why in writing. If you are a consumer and disagree, you can take the dispute free of charge to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se, Box 174, 101 23 Stockholm, Sweden. You can also go to court under the terms.